Reviews

I had an appointment to get my vehicle ( 2016 GMC ACADIA) serviced at VARNEY GMC .This was to include lube , oil , and filter , as well as the 12 point checkover . Also , I requested that they check out a possible exhaust leak . I had an 8:30 A.M appointment. My vehicle was NOT brought inside until after 9: 00 A.M . At 9:45 , the service writer came into the waiting room and said my vehicle was done. As I paid the bill I was informed that the muffler and another part was NOT in stock and would be another 10 days to 2 weeks to get them in .I made another appointment for MONDAY , MARCH 09 @ 8:30 A.M ,and asked for my keys .I was then informed that the technician had NOT completed the service on my vehicle and I had to wait another 30 minutes. I had asked for a NEW MILIEAGE sticker for 5,000 miles to replace the old one .Finally , I got my keys, went to my vehicle, checked it over and saw the NEW sticker on the windshield with the exact same mileage that I brought it in with ( NOT at the next 5, 000 mile interval ) -I brought the sticker back into the service counter and was informed by the same service writer that he couldn't give me an updated sticker I would have to wait for the technician that serviced my vehicle to get off break to get me a NEW ADJUSTED sticker. Just rambling on here , but I really would think this is an inconvenience that I had to endure . So fast forward to today -MARCH 09 , for my 8:30 A.M. As I entered the service area , again today I had the ( unfortunate ) luck? to be dealing with the SAME service writer that I had the experience with 2 weeks ago .I asked for an estimate for the work to be performed today and was told that I couldn't get one .Really didn't appreciate that response or the " attitude" that was given at that time . Currently I am waiting in the customer lounge for my vehicle to be worked on -still rambling on here -but if you were in my shoes , what would be your thoughts ? I sincerely hope that this feedback request gets reviewed, as I have been very patient and look for a follow-up reply . THANK-YOU ...BARRY E. RYAN .

The service department is great very professional and accommodating! I did have to wait over a week for the part but had a loaner!

Excellent, informative, relaxed experience with Lane Rush. He worked with us to come to a number thay worked for us.

Met all expectations

Very good, thanks

I am very happy with all points of the service you have given. Thank-You

Fantastic and easy to deal with.

On time

Prompt service and good follow‑up were provided, including communication about additional issues identified by the mechanic. During checkout, I mentioned the existing damage to my key fob’s remote‑start button. The service advisor responded that he “did not know of anyone who used remote start.” This comment was surprising, as most customers regularly use their key fobs to locate their vehicle, lock and unlock it, and use remote start. The remark came across as dismissive and did not reflect an understanding of typical customer use.

Your service advisors aren’t real strong as far as customer relations. Just don’t make customers feel welcome